Service Coordination assists residents in maintaining an independent lifestyle and improve their quality of life.
Because prevention is key to effective aging in place, Service Coordinators strive to identify needs and intervene in a manner that provides lasting and meaningful solutions.
Service Coordinators are advocates, educators, and service facilitators.
Some of the everyday tasks of the Service Coordinator include working as the liaison between management and residents, promoting wellness, referring residents to outside resources, providing limited case management, educating residents on availability and eligibility of programming, and advising residents and families of service and care options.
What can a Service Coordinator do for you?:
Service Coordinators can assist you with questions regarding your current benefits and applying for others you may be eligible for including Medicare, Medicaid, SSI, Extra Help, Food Stamps, and more.
· Home Management
Service Coordinators can assist you with questions regarding your utility, cable, or phone bills and can also make referrals to money management programs to assist with budgeting and financial planning.
· Health & Homemaker Services
Service Coordinators have information regarding local home health agencies and can assist in coordinating Meals on Wheels and housecleaning services.
· Conflict Resolution/Lease Education
A Service Coordinator is available to listen to complaints or concerns related to policies and resident interactions, and when possible, will work towards a solution. They also serve as a liaison between management and residents, answering any questions, addressing conflict, and informing residents about lease policies and house rules.
· Crisis Intervention/Resident & Family Support
Service Coordinators can help educate residents on emergency preparedness. They are available to talk to or to make referrals for counseling agencies as support during times of crisis.
Service Coordinators can assist with arranging transportation and completing related forms.
Service Coordinators help with employment and education needs. They find speakers and coordinate presentations in addition to assisting with individual employment and educational goals.
· Activity Oversight/Volunteer Management
Service Coordinators work with volunteer groups and are available to assist the resident council in planning activities.
· Other Areas of Assistance
Service Coordinators can advocate on your behalf when you have reached a barrier to obtaining needed service. Need help with something not listed here? Come ask. Your Service Coordinator will help you find the source for resolving your issue.